Learn how we collect, use, and protect your personal information responsibly.
Last Updated: September 7, 2025
At GotiPay Ltd., a company registered in Bangladesh, we are deeply committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services, including our website, mobile applications, and any other products or services we offer (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.
We collect various types of information to provide and improve our Services, including:
1.1. Personal Information: This refers to information that can be used to identify you directly or indirectly. Types include:
▪️ Contact Information: Name, email address, postal address, phone number.
▪️ Identification Information: Date of birth, national ID, passport number, driver's license, and other government-issued IDs for KYC and AML compliance.
▪️ Financial Information: Bank account, MFS account, credit/debit card numbers, transaction history, and other payment-related information.
▪️ Biometric Information: With your consent, we may collect fingerprints or facial scans for security and authentication.
▪️ Demographic Information: Age, gender, and other demographic data for analytical purposes.
1.2. Transaction Information: Details related to transactions, including amount, currency, date/time, recipient/sender, type, and status.
1.3. Device and Usage Information: IP address, device type, operating system, unique device identifiers, log data, location, cookies, and similar technologies.
We use the information we collect for various purposes, including:
▪️ Providing and Maintaining Services: Operate, maintain, and provide all features, process transactions, manage accounts, and deliver customer support.
▪️ Improving and Personalizing Services: Understand usage, develop new features, enhance existing ones, and personalize experience.
▪️ Security and Fraud Prevention: Detect, prevent, and investigate fraudulent or unauthorized activities.
▪️ Compliance with Legal Obligations: Comply with applicable laws in Bangladesh, including KYC, AML, and anti-terrorism financing laws.
▪️ Communication: Send transactional emails, service announcements, security alerts, administrative messages, and optional marketing communications.
▪️ Research and Analytics: Perform research to understand market trends, user behavior, and improve operations.
▪️ Customer Support: Respond to inquiries, provide technical support, and resolve issues.
We may share your information with third parties in the following circumstances:
▪️ With Service Providers: Third-party service providers performing functions on our behalf.
▪️ For Legal Reasons: Required by Bangladeshi law or public authorities.
▪️ Business Transfers: Merger, acquisition, reorganization, or sale of assets.
▪️ With Your Consent: With your explicit consent.
▪️ Aggregated or Anonymized Data: Share anonymized data for research, analytics, and marketing.
We implement security measures to maintain the safety of your personal information, including:
▪️ Encryption: SSL/TLS to protect data in transit.
▪️ Access Controls: Restricted to authorized employees and service providers.
▪️ Regular Security Audits: Identify and address potential weaknesses.
▪️ Fraud Detection Systems: Monitor transactions and prevent unauthorized access.
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure.
As a user in Bangladesh, you may have certain rights regarding your personal information, including:
▪️ Right to Access: Request access to personal information we hold.
▪️ Right to Rectification: Request correction of inaccurate or incomplete information.
▪️ Right to Erasure: Request deletion under certain circumstances.
▪️ Right to Restrict Processing: Request restriction under certain conditions.
▪️ Right to Data Portability: Receive personal information in a structured, machine-readable format.
▪️ Right to Object: Object to processing under certain circumstances.
▪️ Right to Withdraw Consent: Withdraw consent if previously given.
Our Services may contain links to third-party websites or services that are not operated by us.
We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We strongly advise you to review the Privacy Policy of every site you visit.
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children under 18.
If we become aware of such data collection without parental consent, we will remove that information from our servers.
We may update our Privacy Policy from time to time.
We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.
You are advised to review this Privacy Policy periodically. Changes are effective when posted.
▪️ By email: info@gotipay.com
▪️ By mail: GotiPay Privacy Department, 104 Sukhrabad, Dhanmondi, Dhaka-1207, Bangladesh.